Contact Us

Have a question about a product, your order, or a return? We’re here to help.

Get in Touch

Email: jsxmmz@mativelle.com
Phone: +1 985-974-7199

Customer Service Hours

Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET).
Closed on Saturdays and Sundays.

Messages received outside our service hours will be reviewed during our next business hours.

Help With an Order

Please include your order number and the email address used at checkout so we can locate your purchase.

For damaged, defective, or incorrect items, include a brief description of the issue and photos if available. Please do not send passwords or full payment card details.

Returns and Exchanges

Please contact us before sending an item back. We will provide the correct return address and instructions.

Eligible returns and exchanges include free return shipping and replacement shipping within the 48 contiguous United States and Washington, DC. Please review our Return & Refund Policy for complete details.

MATIVELLE is operated by CANVAS CLIQUE LLC.