Contact Information

Have a question about a product, your order, shipping, or a return? Please contact MATIVELLE using the details below.

Store: MATIVELLE
Operated by: CANVAS CLIQUE LLC
Email: jsxmmz@mativelle.com
Phone: +1 985-974-7199

Customer Service Hours

Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET).
Closed on Saturdays and Sundays.

Messages received outside our service hours will be reviewed during our next business hours.

Order Assistance

For questions about an existing order, please include your order number and the email address used at checkout so we can locate your purchase.

Please do not send passwords or full payment card details.

Returns and Exchanges

Please contact us before sending an item back. We will provide the correct return address, instructions, and a prepaid shipping label or another return arrangement paid for by MATIVELLE for eligible returns and exchanges.

For complete details, please review our Return & Refund Policy.