Return & Refund Policy

MATIVELLE is operated by CANVAS CLIQUE LLC.

This policy applies to purchases made through our online store for delivery to the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

1. 30-Day Returns and Exchanges

We accept return and exchange requests within 30 calendar days of delivery, including change-of-mind requests.

For change-of-mind returns and exchanges, items must remain in their original condition and include all supplied accessories. You may open the packaging to inspect your purchase.

Items damaged, stained, or altered through use or misuse are not eligible for change-of-mind returns or exchanges. These conditions do not prevent you from reporting products that arrive damaged, defective, incomplete, or incorrect.

Please provide your order number or other proof of purchase when contacting us.

2. How to Request a Return or Exchange

Email jsxmmz@mativelle.com with:

• Your order number.
• The items you wish to return or exchange.
• Whether you would prefer a refund or an exchange.
• A brief explanation of your request.
• Photos, if available, when reporting damage, defects, or an incorrect item.

We will provide return instructions, the correct return address, and a prepaid shipping label or another return arrangement paid for by MATIVELLE.

Please contact us before mailing your return. Pack the items securely and use the return address provided in our instructions. Original packaging is preferred when available but is not required if suitable protective packaging is used.

3. Free Return and Exchange Shipping

MATIVELLE covers shipping costs for all eligible returns and exchanges within the 48 contiguous United States and Washington, DC.

This includes:

• Return shipping for items sent back for a refund.
• Return shipping for items sent back for an exchange.
• Shipping the replacement item to you within our supported delivery area.

This applies to both change-of-mind requests and requests involving damaged, defective, or incorrect items.

We do not deduct these shipping costs from your refund and do not charge a restocking fee.

Please use our prepaid label or contact us to arrange another return method before purchasing shipping yourself. Free return and exchange shipping is provided within our supported delivery area only.

4. Exchanges

Exchanges are subject to replacement availability. Once we receive and inspect the returned item, we will confirm the exchange and provide the estimated dispatch time.

If the requested replacement is unavailable, you may choose a refund instead.

If you request a different item with a different price, we will confirm any amount payable or refundable with you before completing the exchange. Return shipping and replacement shipping remain free within our supported delivery area.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us if an item is damaged, defective, incomplete, or different from what you ordered.

We will review the issue and work with you to arrange a refund or replacement, as appropriate. MATIVELLE will cover any required return shipping and replacement shipping within our supported delivery area.

Please wait for our instructions before returning an affected item.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

6. Refunds

After receiving your returned items, we will inspect them and notify you of the outcome. We will complete the review and issue any approved refund within 5–10 business days of receiving your return, or sooner where required by law.

Refunds are issued to the original payment method and include the amount paid for the returned items and any applicable refundable sales tax.

Original outbound shipping charges are handled as follows:

• For change-of-mind returns, any original outbound shipping charge is non-refundable, except where required by law.
• For damaged, defective, or incorrect items, we will also refund any original shipping charge attributable to the affected items.
• If your original order qualified for free shipping, we will not deduct an outbound shipping charge from your refund.

Your bank or payment provider may require additional time to post the refund after we issue it. If you have not received the refund after the posting period advised by your payment provider, please contact us.

If a return does not meet the eligibility conditions, we will explain the reason and discuss the available options with you.

7. Order Processing and Cancellations

Orders are normally processed within 1–2 business days. Processing time is separate from carrier transit time.

For order and refund processing, business days are Monday through Friday, excluding U.S. federal holidays.

To request an order change or cancellation, contact us as soon as possible. We will try to accommodate your request, but changes or cancellations may not be possible once fulfillment has begun.

If your order has already shipped, you may request a return or exchange after delivery under this policy.

8. Contact Us

For questions about orders, returns, exchanges, or refunds:

Store: MATIVELLE
Operated by: CANVAS CLIQUE LLC
Email: jsxmmz@mativelle.com
Phone: +1 985-974-7199

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET).
Closed on Saturdays and Sundays.

Messages received outside our service hours will be reviewed during our next business hours.