Shipping Policy

MATIVELLE is operated by CANVAS CLIQUE LLC. Please review our shipping information before placing your order.

1. Shipping Locations

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

2. Shipping Charges

Our standard shipping charges within the supported delivery area are:

• Orders under $50.00: $5.00 shipping.
• Orders of $50.00 or more: Free standard shipping.

The free shipping threshold is based on the merchandise subtotal after any applicable discounts and before taxes and shipping charges.

All amounts are in U.S. dollars (USD). Shipping charges are displayed at checkout before you complete your purchase.

3. Order Processing

Orders are normally processed within 1–2 business days.

Processing includes preparing your order for shipment and is separate from carrier transit time. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

For order processing and delivery estimates, business days are Monday through Friday, excluding U.S. federal holidays.

4. Estimated Delivery Time

Standard shipping typically takes 5–8 business days after shipment.

Please allow an additional 1–2 business days for order processing before shipment.

Delivery times are estimates, not guarantees. Carrier delays, severe weather, holidays, and other disruptions may affect arrival times.

If we cannot ship within the stated timeframe, we will notify you and provide the option to agree to a revised shipping date or cancel the unshipped items for a prompt refund, as required by applicable law.

5. Tracking and Delivery Assistance

Once your order ships, we will send a shipping confirmation email with tracking information. Tracking updates may not appear immediately after a label is created.

Please check your delivery address before completing checkout. If you need to make a correction, contact us as soon as possible. Address changes may not be possible once fulfillment has begun.

If your package is delayed, damaged, lost, or marked as delivered but cannot be located, contact us at jsxmmz@mativelle.com with your order number. We will investigate and work with you toward an appropriate resolution.

6. Return and Exchange Shipping

The $50.00 free shipping threshold applies to the initial shipment of your purchase only.

For eligible returns and exchanges requested within 30 calendar days of delivery, MATIVELLE covers return shipping and replacement shipping within our supported delivery area, regardless of the original order value.

We do not charge a restocking fee.

For change-of-mind returns, any original outbound shipping charge is non-refundable, except where required by law. For damaged, defective, or incorrect items, we will also refund any original shipping charge attributable to the affected items.

If your order originally qualified for free shipping, we will not deduct an outbound shipping charge from your refund.

Please refer to our Return & Refund Policy for the complete eligibility conditions and instructions.

7. Contact Us

Store: MATIVELLE
Operated by: CANVAS CLIQUE LLC
Email: jsxmmz@mativelle.com
Phone: +1 985-974-7199

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET).
Closed on Saturdays and Sundays.

Messages received outside our service hours will be reviewed during our next business hours.