Terms of Service

Welcome to MATIVELLE. This website is operated by CANVAS CLIQUE LLC. Throughout these terms, “we,” “us,” and “our” refer to CANVAS CLIQUE LLC, operating as MATIVELLE.

These terms explain the conditions for using our website and purchasing from our online store. Please read them before placing an order.

1. Using Our Website

You must be legally able to enter into a purchase agreement or use our store with the involvement of a parent or legal guardian.

You agree to provide accurate contact, billing, and delivery information. You must not use our website for fraudulent or unlawful activities, interfere with its operation, or attempt to access another person’s information without authorization.

2. Product Information

Please review the description, available options, dimensions, materials, package contents, and care or use instructions provided on each product page before purchasing.

Product colors may appear slightly different depending on your screen and display settings. This does not affect your right to report an item that is materially different from its description.

We may update our product selection and listings. Changes to a listing do not alter the product specifications or purchase terms agreed upon for an existing order without your agreement.

If you have questions about a product, please contact us before placing your order.

3. Prices and Payments

All prices are displayed in U.S. dollars (USD).

Any applicable sales tax and shipping charges are shown at checkout before you complete your purchase. Payment methods available for your order are also displayed at checkout.

Prices may change for future purchases. We will not increase the amount charged for an existing order without your authorization.

If we discover a pricing error, incorrect listing, or availability issue affecting your order, we will contact you to explain the issue and offer an appropriate resolution. If we cannot fulfill your order, we will cancel the affected items and promptly refund the amount paid for them, including any applicable tax and shipping charges.

4. Orders and Processing

Orders are normally processed within 1–2 business days. Processing time is separate from carrier transit time.

For order and refund processing, business days are Monday through Friday, excluding U.S. federal holidays.

Please check your order details before completing checkout. If you need to correct an address, change an item, or request a cancellation, contact us as soon as possible at jsxmmz@mativelle.com.

We will try to accommodate your request, but changes or cancellations may not be possible once fulfillment has begun. If an order has already shipped, you may request a return or exchange after delivery under our Return & Refund Policy.

We may decline or cancel orders where payment cannot be verified or where there is a reasonable concern about fraud or unlawful activity. If a canceled order has already been charged, we will promptly refund the canceled amount.

5. Shipping and Delivery

We currently ship only to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

• Alaska or Hawaii.
• Puerto Rico or other U.S. territories.
• APO, FPO, or DPO addresses.
• International destinations.

Available shipping options, charges, and delivery estimates are provided during checkout or in our shipping information. Please ensure that your delivery address falls within our supported delivery area.

Delivery estimates are not guarantees. If we cannot ship within the stated timeframe, we will notify you and provide the option to agree to a revised shipping date or cancel the unshipped items for a prompt refund, as required by applicable law.

If your order is delayed, lost, damaged, or marked as delivered but cannot be located, please contact us so we can investigate and work with you toward an appropriate resolution.

6. Returns, Exchanges, and Refunds

We accept eligible return and exchange requests within 30 calendar days of delivery.

For change-of-mind returns and exchanges, items must remain in their original condition and include all supplied accessories. You may open the packaging to inspect your purchase.

MATIVELLE covers return shipping and the shipping of replacement items for eligible exchanges within the 48 contiguous United States and Washington, DC. We do not charge a restocking fee.

Exchanges are subject to replacement availability. Any price difference for a different replacement item will be confirmed with you before the exchange is completed.

After receiving returned items, we will complete our review and issue any approved refund within 5–10 business days, or sooner where required by law, using the original payment method. Your bank or payment provider may require additional time to post the refund.

For change-of-mind returns, any original outbound shipping charge is non-refundable, except where required by law. For damaged, defective, or incorrect items, we will also refund any original shipping charge attributable to the affected items. We will not deduct an outbound shipping charge from refunds for orders that originally qualified for free shipping.

Please review our Return & Refund Policy for the complete conditions and instructions. That policy governs the details of returns, exchanges, and refunds.

7. Website Content and Third-Party Services

Content on this website, including text, graphics, branding, and images, belongs to MATIVELLE or its respective owners or licensors. You may use the website for personal shopping purposes. Commercial copying or reuse requires permission unless otherwise permitted by law.

Our store is hosted on Shopify. Payment, delivery, and other services may involve third-party providers. Their involvement does not remove our responsibilities to you as the seller.

8. Privacy

Personal information submitted through our website is handled as described in our Privacy Policy.

Please review that policy for information about how personal information is collected, used, and shared, and how to contact us about privacy questions.

9. Consumer Rights and Changes to These Terms

Nothing in these terms excludes or limits any consumer rights, warranties, or remedies that cannot lawfully be excluded or limited.

We may update these terms for future use of our website and future purchases. Updates will not retroactively reduce the rights associated with an order you have already placed.

If you have a concern about your purchase or these terms, please contact us so we can work toward a resolution. This does not limit your right to seek other remedies available under applicable law.

10. Contact Us

Store: MATIVELLE
Operated by: CANVAS CLIQUE LLC
Email: jsxmmz@mativelle.com
Phone: +1 985-974-7199

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET).
Closed on Saturdays and Sundays.

Messages received outside our service hours will be reviewed during our next business hours.